Using WhatsApp for customer service can help you generate leads, engage with customers more meaningfully, and be readily available when your customers need you the most. WhatsApp customer service is leading from the front as a go-to customer support channel since it is low-cost, has significant mindshare among global customers, and integrates well with the existing stack of business software. WhatsApp Customer Service Can Be A Game Changer WhatsApp is leading from the front because it’s low-cost, has significant mindshare among global customers, and it integrates well the existing stack of business software. Source: Customer Preference for Messaging, Market Strategies International Businesses like yours are already seeing a phenomenal difference in their service offering on embracing chat apps such as Facebook Messenger, Slack, and Apple Business Chat. Customers are increasingly leaning towards using messaging apps to reach out to brands. WhatsApp is not alone in disrupting the way businesses offer support.
So the potential impact of the messaging app is immense. By 2021, the number of WhatsApp users in the US is projected to rise to 25.6 million. WhatsApp is the world’s third most downloaded Android app and has over 1.5 billion active users across 180 countries. Let’s look at some numbers to understand how and why WhatsApp support is disrupting the service industry globally. While you may be looking at new ways to bolster your customer service, there is a quiet storm brewing right under your nose - brought to you by WhatsApp.
0 kommentar(er)
